Availability / Backorders / Out-of-Stock Items
How to Order
Missing Item / Missing Part Policy
Package Not Received
Return Shipping policy
How To Order
Our system is geared toward on-line ordering
(please see below). However, if your order is $50 or more and you need to place it by phone, please email us.
There is a $10 minimum for on-line orders.
Simply add your items to the cart (click "Add to Cart") and then click
"View Cart / Checkout" when you're ready to complete your order.
2.) Choose Paypal to place a credit card order.
3.) It may ask you to sign up for a Paypal account.
Then, enter your billing / shipping info and credit card details, and
choose a username and password (if you
are a new customer).
That same Paypal account can be used with any on-line merchant that accepts Paypal.
Ordering with a Check or Money Order...
We accept US Postal Money orders (exact amount only) by mail. The
shopping cart has an option for mail-in orders and will provide you
with the mailing address.
If you have any difficulty, please email us for assistance.
We do not accept personal checks. However, we do accept company checks if we can verify your company or have been doing business with you.
Ordering with a Company Purchase Order...
Please see the Purchase Orders section, below.
|Availability / |
Backorders / Out of Stock Items
Although every attempt is made to ensure timely delivery of orders,
sometimes items go on backorder. We stock many of the items
that we sell; however, even in this case, we sometimes sell out
of an item before we get the chance to update the website to that
effect. Furthermore, some items are subject to temporary
shortages that are beyond our control.
We therefore make no guarantees of delivery time. Though we
strive to fill all orders as quickly as possible, we cannot guarantee
that an order will meet your delivery deadline.
In all cases, the sole remedy shall be refund of purchase price.
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I. ENGLAND / U.K. SHIPMENTS: Goods shipped from the USA to ENGLAND seem to be handled by a private company called ParcelForce.
We have shipped goods to numerous countries all over the world, but
only in England have we had such problems getting packages
delivered. Parcel Force seems to make half-hearted attempts (at
best) to deliver packages. They then place the burden of
recovering the package completely on the customer, who then faces
frustration, delays, and fuel expense.
PLEASE NOTE that you may or may not receive a customs invoice from
Parcel Force. This can create delays, sometimes of several
weeks. We'll be glad to provide a label number, but you'll have to call
We have shipped Express Mail packages that were supposed to take 2-5
days to arrive to customers in England, but through ParcelForce they
took more like 8-10 days. Repeated attempts to locate the
packages only resulted in Parcel Force insisting that we call the US
Postal Service, even though tracking information showed that
ParcelForce were indeed the ones who had the packages.
Whatever Parcel Force is doing,
they need to improve.
If you really want to risk the long delays we've experienced with Parcel
Force , we'll ship to you, but you're on your own there.
Why is my International shipping quote so expensive?
Please note that we ship overseas by Priority Mail International or by Express Mail Service.
These start at around $30-$45. (Sorry, but we do not set
the rates charged by the US Postal Service.) First Class
International (FCI) is cheaper, but we prefer not to take the risk of shipping by
this method. FCI has no tracking number, making it
easier for foreign delivery services to claim the package is still in the USA
(etc.). A tracking number at least prevents them from
"passing the buck".
The good news is that USPS rates are still much less than UPS / FedEx
Express. Overseas shipping rates on those services typically start at $150.
II. Restricted Countries
We're sorry, but due to the high incidence of credit card fraud, we do
not ship to certain countries. Because the scammers have expanded
their operations, we may exclude additional countries without further
As of now, we cannot ship orders to any of the following places:
China (People's Republic)
Eastern Europe & Asia Minor (all)
We also do not ship to Iran, North Korea, or Syria.
III. Customs Delays and Fees
You are responsible for obtaining your package from your customs
That includes making any necessary phone calls to the appropriate
postal agencies. We cannot assist you with this. We can
provide you only with the label number, but beyond that, we have no
The label number of a First Class International package CANNOT be used
as a tracking number. It is only an aid to assist postal workers
who have physical access to packages in your local post office.
We cannot provide you with any help or even advice to locate such
packages. If you want better tracking capability, please choose
Priority Mail International. Even then, all tracking &
package recovery is up to you.
If you want the most reliable way to receive packages internationally,
please choose Express Mail Service (EMS). It costs more but is
extremely reliable (unless you're in England; please see above).
We cannot reach into the workings of foreign postal services. Once a package has left the
United States, you are responsible for finding out who has the
package. Normally, this is a matter of making a few phone
calls. We're sorry, but we cannot make these calls for you. (If you are in the UK, please call Parcel Force or use their web site; we'll be glad to provide a label number at your request, but you'll have to take it from there).
You are also responsible for any and all customs duties and fees.
Please be advised that a few countries (e.g., Italy) can take as long as a couple of
months to clear a package through customs. There is nothing we
can do to speed this process.
Please read this section again. We cannot help you locate
international packages, and we do not provide refunds for items lost in
If an item is valuable and important to you, please consider paying the
extra money for insured UPS or FedEx international shipping. They
handle all customs forwarding, making it more easy and reliable to
receive your package in a timely manner. It
costs more to ship that way, but it provides more convenience and peace of mind.
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For a quick price quote with shipping, simply add the desired items to
your shopping cart and click "View Cart / Checkout". The system
will provide shipping quotes for several different shipping options,
depending on your ZIP code.
For agencies and companies requiring formal price quotes, please contact us. Minimum order for these is $50.
I. Does your PO come with Terms and Conditions? We cannot accept any purchase order "terms and conditions" which run contrary to our own Terms of Sale / Terms
(A summary of main points: (1.) the sole remedy in any case shall
be refund of actual purchase price of goods; (2.) although we
make every effort to provide goods according to desired timetables, we
make no guarantees of such; and (3.) buyer assumes total
responsibility for handling, storage, and use / misuse of item(s).)
Please be advised that inclusion of contrary terms with your
company's PO can delay (or cancel) the filling of your order.
However, our filling an order shall
in no way signify our acceptance of such terms, even if we fill
your order without comment.
All sales are governed by our Terms of
Your sending us a Purchase Order will be taken to
mean that your company / institution accepts and agrees to these.
If your company is very bureaucratic, consider buying the required
merchandise yourself (i.e., personally) using a credit card if you have
time constraints. We cannot afford to jump through
bureaucratic hoops on small orders, as this takes away from our service
toward other customers.
II. Minimum Purchase Order Amount: Our minimum order for P.O.'s is currently $100 (one-hundred U.S. dollars).
III. Maximum Purchase Order Amount: First-time PO's are limited to $300 US. After we've dealt with your company or institution a couple times, we may extend the credit limit.
Thanks for your understanding.
Please pre-pay for orders having a merchandise total of less than $100.
III. Faxing a PO:
Please send correspondence by email.
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Return / Exchange Policy
Your satisfaction is very important to us.
Most items have a 30-day money-back guarantee.
Please email us for an RMA before sending anything back.
Please note that there are no returns on consumables that have been opened / used. These include microscope slides, cover slips, adhesives, carbon / charcoal products, pH / indicator papers, and test tubes. We also do not accept returns on most glassware unless we have an established business relationship with you; this is a safety issue, as we have no way to test for contamination.
Certain items, especially centrifuges and microscopes, have a 15% restocking fee.
Please see also our Return Shipping Policy.
we take great care to cushion fragile items so they'll withstand
shipping. Most of our packages can withstand considerable
abuse while maintaining the contents intact. That's because we use
professional-quality methods and materials to keep your order safe in
In the unlikely event that an item arrives damaged from shipping,
please notify us right away. If possible, please provide a photo of any breakage. This helps us determine whether
there's anything in our packaging that needs improvement. Our goal is zero breakage during shipping.
If your package was shipped with insurance (UPS, FedEx), it will have been insured. Most Priority Mail packages are also insured.
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Missing Part Policy
Q: What recourse do I have if an item was stolen from my order?
A: If you choose an insured shipping method
(UPS or FedEx), you (or we) can file a claim with them to obtain reimbursement
for the stolen item(s). Most USPS Priority Mail orders also ship with insurance.
If you live or work in a place where a package is likely to get stolen
from your porch, please write "SIGNATURE REQUIRED" in the comments
section of your order. We will ship the order that way. You
will need to have someone present to sign for it.
It is your responsibility to have someone present when a package is delivered. We cannot offer replacements for packages that were stolen from your porch (etc).
Fraudulent missing item / missing part claims have become a very common
form of cyber-shoplifting. This leads to increased costs for everyone else.
We have to take this into consideration when evaluating a missing
part / missing item claim. Generally, we do not issue replacement
parts. That's because we take extreme care to make sure every
part is in the shipment at the time of packing. Our packing
process involves a checklist, where each item is checked against the
order as it is put into the box.
The upright rod from our support stands is one of the most popular
items on which to claim non-delivery. We still don't know
why. We now take extra-special care to make sure there is exactly
one rod per base. We even reinforce cartons inside or out, to
make sure the rods cannot break through during shipping.
If you do receive a package and something was stolen out of it in the
mail system, please be sure to report it to the Postal Inspector. If you
cannot contact them directly, speak to your local Postmaster.
Interference with the US Mail is generally taken seriously.
"Package Not Received" claims
If your tracking number or Delivery Confirmation Number indicates that
the package was delivered to your address, then your order will be
regarded as having been filled and correctly delivered.
In other words, we are not responsible for postal service errors, packages stolen from your front porch, and the like. Please make sure you have someone home or otherwise make arrangements to accept the package.
I. "Wrong House"
Our experience has been that wrong-house deliveries are rare.
They have happened only once or twice in all the time that we've been
shipping orders. Such errors would be expected to happen only if
there's a new driver on the route.
If your package is showing as "delivered" on the tracking info, but you
did not get it, the next step is for you to call your local post
office. There is no guarantee they'll be able to help, but if
you're polite, friendly, and persistent, chances are that you can get
someone to find out who was on that route. You may even find out
where the package was actually delivered.
If your neighbors are decent people, they'll call the post office if they
get a wrong delivery. Better yet, they'll call you.
If you ordered something to be sent by Parcel Post, please be advised that it can take up to 10 business days to arrive to destinations within the lower 48 states.
We will be glad to furnish tracking / delivery confirmation number for
your order, but we cannot do much, if anything, to assist with "wrong
house" deliveries. Once again, if the delivery confirmation says
it was delivered to the correct address, then the package will be
assumed to have been delivered to the correct address.
If you think your mail was genuinely stolen, contact the Postal
Service. Interference with the U.S. Mail is taken rather
II. Internally Lost Packages
Several times we have had larger companies or organizations claim
non-delivery of a package, when the tracking information showed the
package was delivered.
Upon careful search by the customers, the packages were indeed found to have been misplaced after delivery by someone who worked in the building. Sometimes it took them weeks or even months to find the package in their facility.
Again, if tracking information shows the order has been delivered, the
order will be considered to have been delivered. We're sorry, but it is your responsibility
to make sure packages don't get lost within your company / agency /
facility. WE DO NOT ISSUE REPLACEMENTS FOR "INTERNALLY LOST
PACKAGES" UNDER ANY CIRCUMSTANCES.
Return Shipping Policy
Buyer pays return shipping on returned or exchanged items, unless the return was our fault.
Even if the error was ours, please obtain return authorization
before shipping anything back to us.
Express Mail, Next Day Air, and other expedited-shipping costs are not refundable.
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